FAQ

Shipping time usually takes 2 to 3 weeks from the date of your order, but can even be earlier, as fast as 5 days depending on your location!

Make sure to save the tracking order provided for you once your order has been processed. You can check your order tracking HERE.

Do I have to pay duties and taxes?

Just in case, you may contact your local customs office for any clarification. You still may be subjected to duties and taxes at the Customs in the event your parcel is being withheld there. Do let us know via  hello@lusciousjam.com should you come across this situation, and we'll assist you as much as we can!

Shopping with us is meant to be easy! Follow these steps and make your purchases with a few simple steps:

Shopping with us is meant to be easy! Follow these steps and make your purchases with a few simple steps:
Click on any item you want to review the details.
Select your choice of color, size, etc. if applicable.
You will be directed to your Shopping Cart Summary. Click on the "CHECKOUT" button to proceed to Ember Melody' standard secure checkout process. Right here, you may again choose to pay using your PayPal balance, or continue using your debit/credit card.
Fill out the required information in each process step. Always double check your order summary in each step as it gets updated e.g. when you are adding a shipping method, or applying a discount code.
Make sure to confirm your mailing address and phone number so we can include it on the delivery notice, so the postman can reach you just in case you're not home when your package arrives.
Proceed with your payment using your debit/credit card or PayPal balance. Always confirm your payment information.
Finish your purchase by clicking the "Complete Order" button. You will then be redirected to the thank you/order status page. You may want to bookmark or take note of the information on this page since it contains details (e.g. order tracking number) which you can use later to monitor the status of your purchase or any relevant updates.

For your protection and peace of mind, we offer a no questions asked return policy of 30 days right after you received your purchase. For more information do kindly read our Return Policy. 
When will you be restocking?
We offer products from various participating artisans and merchants so we cannot really say when the items will be back again. Let us know if there are certain products that you want and we'll be more than happy to double check for you! 
How do I return my purchase?
We regret that you were not satisfied with your purchase and we hope to make it up to you. You may get in touch with one of our friendly customer representatives for further instructions. Also, please do refer to our Returns Policy page for more information on what can and cannot be returned.

I have more questions. How can I reach you?
Our team of friendly reps are available to help you out 24/7! Just send an email to hello@lusciousjam.com, or you can hit us up with a message HERE 
Be sure to subscribe to our email list for our special promotions so you can get better deals for the amazing products we have in store!